Politique de remboursement

Effective Date: 26 février 2026

This Politique de remboursement is published by NEXORA DIGITAL LTD (“we,” “us,” or “SkinsFinder”) and applies to all financial activity conducted through https://skinsfinder.org (the “Platform”).

1. Scope & General Principles

This policy covers every transaction that takes place on SkinsFinder, whether that involves purchasing virtual items, adding funds to your account, or requesting a withdrawal. Our marketplace facilitates the exchange of digital goods — specifically, virtual in-game items that are transferred between Steam accounts. Because of how these items work, the overwhelming majority of transactions on our Platform are final once they have been carried out.

Digital items are not like physical products. They cannot be boxed up and shipped back. Once a virtual item moves from one Steam account to another, the transfer is complete and cannot be mechanically reversed. This policy exists to set clear expectations about that reality while also explaining the narrow set of circumstances where we are able to make exceptions and consider a refund.

2. Digital Purchases

Every item purchase on SkinsFinder is executed through Steam’s trade offer system. The moment you accept a trade offer, the item leaves the seller’s inventory and arrives in yours. This happens instantly — there is no grace period, no holding queue, and no way for either party to unwind the exchange after the fact. It is this immediate, irreversible delivery that makes completed purchases non-refundable.

The following situations do not qualify for a refund under any circumstances:

• You accepted the trade offer. Once the item is sitting in your Steam inventory, the transaction is done. Ownership has changed hands and cannot be rolled back.
• The item has been used, equipped, or modified. If you have done anything with the item after receiving it — applied a sticker, listed it on another market, traded it to a friend — no refund is possible.
• Steam trade restrictions are in effect. Cooldown periods, trade holds, and other limitations imposed by Valve on your account are not something SkinsFinder controls. These do not constitute failed delivery on our part.
• You changed your mind. Deciding after the fact that you no longer want an item, or finding a lower price elsewhere, is not a basis for a refund.

We provide detailed item information — including screenshots, wear values, and pattern data — on every listing. Please take the time to review these details carefully before you commit to a purchase.

3. Deposits & Wallet Funds

Depositing money into your SkinsFinder account converts it into wallet balance. This balance functions as store credit: it can be spent on items listed on the Platform, but it is not a cash equivalent, does not earn interest, and cannot be treated as money held on deposit in the banking sense.

Whether a deposit can be refunded depends entirely on what has happened with those funds since they arrived:

• Funds that have been spent, even partially: Once any portion of a deposit has been used toward a purchase or other Platform transaction, the entire deposit becomes non-refundable. The spent portion facilitated a digital delivery that cannot be undone, and we do not split refunds on partially used deposits.
• Funds that remain completely untouched: If you deposited money but have not applied it to any transaction whatsoever, you may request a refund. Such requests are evaluated on a case-by-case basis and should be submitted within a reasonable timeframe after the original deposit.

Bonus credits, promotional wallet top-ups, referral rewards, and any other balance not originating from a direct payment by you are never eligible for cash refund.

4. When We mai Issue a Refund

While most transactions on SkinsFinder are final, we acknowledge that things can occasionally go wrong on our end. The situations below describe when we will consider granting a refund:

• Technical failure causing non-delivery. You paid for an item, but a verified bug or system error on our Platform prevented the trade offer from being generated or completed. After we confirm through our logs that the fault was ours, we will either arrange redelivery of the item or provide a full monetary refund — whichever is more appropriate given the circumstances.
• Untouched deposit balance. As outlined in Section 3, a deposit that has never been used for any Platform activity may be returned upon request.
• Duplicate charge resulting from a Platform error. If our system mistakenly processed the same transaction twice and you were billed more than once, we will refund the extra charge once we have verified the duplication in our payment records.

To be equally clear, the following are not grounds for a refund under any circumstances:

• Market price changes after your purchase. Virtual item values fluctuate constantly; a price drop does not entitle you to a partial refund or price-match adjustment.
• Items you no longer want, regret buying, or feel do not meet your subjective expectations.
• Trade holds, escrow delays, or cooldown periods imposed by Steam or Valve. These are third-party restrictions that SkinsFinder has no ability to override or influence.

5. Refund Processing

Once a refund has been approved, we will return the funds to the same payment method you used for the original transaction wherever that is technically feasible. If your original payment method cannot accept a return — for example, if a prepaid card has expired or a particular provider does not support reverse transfers — we will coordinate with you to identify an alternative, which may include a credit to your SkinsFinder wallet.

We aim to process approved refunds promptly. In most cases, the refund will be initiated on our side within two to three weeks of the approval decision. Keep in mind, however, that your bank, card issuer, or payment service may need additional time beyond that to post the credit to your account. These external processing windows vary by provider and are outside our control.

We will notify you by email once the refund has been dispatched from our end. If a reasonable amount of time passes after that notification and you still have not seen the funds, we suggest reaching out to your payment provider for a status update on their side of the process.

6. Chargebacks

Before you contact your bank or card issuer to dispute a charge from SkinsFinder, please get in touch with us first. Our support team can often resolve payment concerns more quickly and with less hassle than a formal dispute process.

When a chargeback is filed without any prior attempt to contact us, we reserve the right to immediately suspend the associated account and freeze any remaining wallet balance while we investigate. This is a protective measure for the marketplace as a whole, not a punitive one — but it is a necessary step when we are blindsided by a dispute we had no opportunity to address.

Chargebacks that we determine to be fraudulent will be treated seriously. This includes situations where a user received and used the purchased items but then disputes the charge anyway. We maintain comprehensive transaction records and will submit all relevant evidence to the financial institution handling the dispute. Accounts found to be involved in fraudulent chargebacks may be permanently closed.

7. How to Contact Us About a Refund

If you believe your situation falls within the refund-eligible scenarios described in this policy, send us an email at info@skinsfinder.org. To allow us to look into your case without unnecessary back-and-forth, please include the following details in your initial message:

• Your SkinsFinder username or the email address linked to your account
• The transaction ID or order reference number
• The date of the transaction
• The amount you were charged
• A plain-language description of the problem and why you are requesting a refund

Our team will acknowledge receipt of your request within a few business days. Depending on the complexity of the issue, we may follow up to ask for additional information. You will be notified of our decision as soon as the review is complete.

We may update this Politique de remboursement from time to time. When we do, the revised version will be posted on this page with a new effective date at the top. We encourage you to check back periodically. Your continued use of SkinsFinder after any changes have been published means you accept the updated policy.

© 2026 NEXORA DIGITAL LTD. Tous droits réservés.